Sr. Manager IT Operations APAC / INDIA

Information Technology Bangalore, India Req.Num.: N2223

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Hungry, Humble, Honest, with Heart.
The Opportunity
Are you an outstanding leader with a passion for enhancing IT operations and a proven track record of delivering exceptional technology services in a dynamic environment? If so, you will want to join our team as the Sr. Manager for IT Operations APAC/INDIA, where you will have the opportunity to drive innovation, partner with regional executives, and lead a dedicated team in providing world-class support to our employees and contractors across multiple locations.
About the Team
The Sr. Manager IT Operations APAC/INDIA will join the Global IT Operations team at Nutanix, which is dedicated to providing world-class technology services across the APAC and India regions. Located primarily in Bangalore, this team embodies a collaborative culture that emphasizes customer-first strategies and technological innovation. The mission of the team is to maximize technology efficiencies while minimizing manual interventions, ensuring that the IT services provided align with the operational needs of employees and contractors in the region.
You will report to the Sr. Manager of Global IT Operations, who emphasizes a supportive and empowering leadership style, fostering a culture of collaboration and high performance. The work setup for this role is hybrid, requiring the hire to be in the office a few days a week while also allowing for flexible remote work.
This position entails a travel requirement of approximately 20% to 30%, which will involve visiting various Nutanix offices across the region to ensure operational excellence and to support local teams effectively.
Your Role
  • Oversee IT operations for the APAC/INDIA region, ensuring services meet local operational needs.
  • Lead a distributed IT Operations team, focusing on hiring, performance management, and team cohesion.
  • Collaborate with IT leadership and internal departments to align technical solutions with business needs.
  • Define and execute APAC IT strategy to enhance operational support efficiency and customer success metrics.
  • Manage regional vendors and oversee procurement and asset management processes.
  • Conduct periodic reviews of supported technologies and systems to drive innovation and efficiency.
  • Own communication with IT customers in the APAC region regarding announcements and updates.
  • Establish clear performance metrics and objectives for the first year to track improvements in IT service delivery.
What You Will Bring
  • 5+ years of technical management experience in a modern IT environment.
  • Strong leadership skills with a focus on team building and performance management.
  • Proven ability to partner with business stakeholders across various levels.
  • In-depth knowledge of IT operations, architectures, and incident/change management.
  • Experience with vendor and asset management, including procurement and budgeting.
  • Familiarity with IT systems enhancing employee experience (e.g., ServiceNow, O365, Zoom).
  • Excellent verbal and written communication skills, fluent in English.
  • Understanding of modern conference room technologies and networking solutions.
Work Arrangement
Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

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Nutanix is an equal opportunity employer.

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].

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